We're here to help. Reach us at sales@orgaune.com — our team typically responds within 24 hours.

Please don't hesitate to contact our customer care team. We pride ourselves on providing personalized service to every Orgaune customer. Email us at sales@orgaune.com and we'll be delighted to assist you.

To preserve the brilliance of your Orgaune pieces, store each item separately in its pouch or box, away from moisture, perfumes, and cosmetics. Avoid exposure to extreme heat or humidity, as these can cause tarnishing. Wearing your jewelry regularly actually helps reduce oxidation — and when not in use, keep it in a cool, dry, and dark place.

Exchanges are accepted for items that are faulty or damaged upon arrival. If you need to replace an item with an identical piece, please reach out to our team at hello@orgaune.com and we'll be happy to assist you.

Every diamond piece at Orgaune comes with an IGI certificate, guaranteeing the quality, cut, and authenticity of your stone. Your certificate details are included with your order.

Your Orgaune order arrives in secure, discreet outer packaging. Inside, you'll find our signature luxury gift box — beautifully presented and ready to gift or keep for yourself.

We accept returns on unworn, unaltered items within 14 days of delivery. Custom or engraved pieces are non-returnable. Please contact us at hello@orgaune.com to initiate a return.